REFUND POLICY

At Lovely Crafts Co, all of our products are custom-made to order. Because each item is produced specifically for you, we are unable to accept returns or exchanges for reasons of personal preference, incorrect size selection, or change of mind.

However, we stand fully behind the quality of our products. If your order arrives with a manufacturing defect or production error, we will make it right — with a free replacement or a full refund, your choice.

1. What qualifies for a return or refund

We accept return and refund requests for the following reasons:

• Item arrives damaged or broken due to production or shipping
• Item has a manufacturing defect (misprinted design, missing elements, defective material)
• Item received differs significantly from the product description or your customization order
• Wrong item sent (incorrect product, size, or design not matching your order)

All requests are subject to review and verification by our support team.

2. Refund & Replacement Window

Requests submitted after 30 days from delivery will not be accepted. We recommend inspecting your order as soon as it arrives and contacting us promptly if there is an issue.

3. How to submit a request

To initiate a refund or replacement request, please contact our support team via our Contact Us page and include the following:

Once we receive your request, our team will review and respond within 1–2 business days. If approved, we will provide instructions for next steps. In most cases, you are not required to ship the item back.

4. Return shipping

For approved manufacturing defects and production errors, you do not need to return the item. We will issue a replacement or refund without requiring you to ship the item back.

If a physical return is required in exceptional cases, our support team will manually generate and send a prepaid return shipping label to your email at no cost to you. Please do not attempt to return items without prior approval from our team.

5. Refund processing time

Refunds are issued to the original payment method. Processing time may vary depending on your bank or payment provider.

6. Non-returnable items & non-eligible requests

The following are not eligible for refund or replacement:

• Requests submitted after 30 days from delivery
• Items with customer-entered errors (spelling mistakes, wrong customization details, incorrect size selected by the customer)
• Items that have been used, worn, washed, altered, or damaged after delivery
• Requests based on personal preference or change of mind
• Items purchased during final sale or clearance promotions (where noted at the time of purchase)