🌎 Production & Shipping Partners
While a portion of our products is printed in-house at our U.S. facilities, we also source items from trusted suppliers around the world to provide a wide selection of merchandise for our shoppers.
We work exclusively with vendors who adhere to our strict quality control guidelines and standards, ensuring that every item meets our high expectations. This is why production and delivery times may vary depending on the product and supplier location.
Shipping carriers may include: USPS, DHL, EMS, Local Post, and other reliable carriers depending on your location.
🛠️ Made-to-Order Products
All of our products are made-to-order, meaning each item is crafted individually after your purchase. This ensures high-quality production and allows for personalization where applicable.
- No Pre-Made Stock: Items are produced specifically for each order.
- Customization & Personalization: Custom designs, names, or other personal touches are created during production.
- Production Time: Typically 3–7 business days depending on the product type.
- Quality Assurance: Each item is carefully inspected before shipping.
- Impact on Shipping: Delivery times start after production is complete.
In short: You place your order → We produce it with care → We ship it to you.
⏱️ 1. Order Processing
Once your payment is confirmed, your order will be processed on business days (Monday–Friday). This includes verifying your order details and preparing the item for production.
To estimate when your order will arrive, please refer to the time frames below. These reflect our most popular products and typical production and shipping periods.
🏭 2. Production Time
The period your order spends in the production queue before being crafted. Production timelines may vary slightly depending on order volume and product complexity.
| Product Type | Production Time (business days) |
|---|---|
| Apparel, Card Sleeve, Mug, Tumbler | 3–5 |
| Pillow, Canvas, Poster, Fleece Blanket, Acrylic Plaque | 3–5 |
| Round Wood Sign | 5–7 |
| Metal Sign | 5–7 |
| Ornament | 5–7 |
| Other items | 5–7 |
*Production times may vary depending on order volume.*
🚚 3. Shipping Methods, Cost & Times
We partner with reliable global and domestic carriers (including USPS, FedEx, DHL, and UPS) to provide efficient shipping options.
🎁 Special Offer: We proudly offer FREE Standard Shipping for all United States orders over $50.00!
| Region/Shipping Method | Shipping Fee | Estimated Delivery Time |
|---|---|---|
|
United States (Standard) |
$5.99 (Free for orders over $50) | 5–8 business days |
|
United States (Express) |
$20.00 | 1–3 business days |
|
International (Standard) |
$19.99 | 10–15 business days |
📍 Important Notes
⚠️ Some products are shipped only within the U.S.
⚠️ Delivery time frames listed above are transit times only and do not include the 3–7 business days required for production.
⚠️ International Shipping Availability: Standard International shipping is available for Canada, United Kingdom, and European Union (EU) countries. EU countries include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
🔍 5. Order Tracking
Once your order has been crafted and shipped, you will automatically receive an email notification containing your tracking information.
-
Please allow 5–7 business days after shipment for the carrier to update your tracking details in their system.
-
Some orders containing multiple items may be shipped in separate packages. In these cases, you will receive distinct tracking numbers for each parcel.
❗6. Shipping Address Accuracy & Delivery Notes
-
Address Correctness: Please verify your shipping address carefully at checkout. We are not responsible for delivery failures, lost, or stolen packages caused by incorrect or incomplete address information provided by the customer.
-
Reshipping Fees: If a package is returned to our warehouse due to an invalid address, a reshipping fee will apply to send the package out a second time.
-
P.O. Boxes Restriction: Please note that certain oversized items, including Canvas, Posters, and Metal Signs, cannot be delivered to P.O. Boxes. Please provide a physical street address for these items.
❤️ 7. Customer Support
If you have any questions regarding your order status, production timelines, or shipping details, please do not hesitate to contact us:
- Email: info@novaenterprise.co
- Phone: +1 (863) 223-3233
- Store Address: 512 W 14th St, Pueblo, CO, 81003, US
- Response time: Within 24 hours on business days
- Support page: Contact Us
We are committed to resolving all issues promptly and ensuring your satisfaction.